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Shopping Now Our Shipping & Return Policy
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Shopping Now Our Shipping & Return Policy
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SHIPPING POLICY

What is the Method of shipping?

1. Your item will be professionally & carefully packed and dispatched in a timely manner. All orders received before 1pm will be dispatched the same business day after your payment has been cleared excluding Weekends & Bank holidays. All items are shipped from the UK. Most UK orders should arrive between 1~3 working days.

What is the policy for international Orders?

2. International orders should arrive between 5~14 working days, but please be advised that the international delivery highly depends on your local customs and your local post service.

International buyers please note:

A. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We will try our best to reduce the risk of the custom duties.

International Buyers Please Note:

B. Please check with your country's customs office to determine what these additional costs will be prior to buying.

International Buyers Please Note:

C. Please make sure the Ship-To address you type during checkout is correct. We are not responsible for any wrong or undeliverable addresses.

RETURN POLICY

How Do I Return a Product?

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below. If you find any of our food products in a state not for human consumption, please contact via email. Please do not send any products back which have not been requested.

What should to do if parcel is damages or lost?

Lost or Damaged Parcel If you have any lost or missing products from your order then please email us. Lost parcels must be reported within 21 days of the dispatch date we will not be liable for any loss should you fail to do this.

Q: Do you offer any discounts or promotions for specific payment methods?

A: We occasionally offer promotions and discounts on our products. These promotions may apply to specific payment methods or order totals. Please check our website or newsletter for any ongoing promotions or discounts.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 14 days of the dispatch date) to the returns address which will be given to you. We will not be liable for any damage if you fail to do this.

Additional Returns Information

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products. We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse. We are unable to process your refund until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent. We will not refund postage if your product is unwanted or you have changed your mind. The cost of returning unwanted items is your responsibility and we will not refund that cost. Please note that due to currency fluctuations the price of the dollar may increase or decrease in relation to the pound.

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